Complaints & Compliments Procedure

Suggestions & Complaints


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Assistant Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Please submit in writing to:

Mrs Stacey Simpson

Cheetham Hill Medical Centre
244 Cheetham Hill Road
Cheetham Hill
M8 8UP

If you require any assistance in your compliments or complaints, please contact PST (Patient Services team) on: 0161 212 6270


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