Practice Policies


The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Patient Rights & Responsibilities

As a patient of the NHS you are entitled to access healthcare services with no judgement, prejudice or discrimination. Every attempt will be made to ensure that an efficient, confidential and safe service is provided as part of your entitlement. We will endeavour to manage your ailments and diseases in a polite, welcoming and professional manner. Wherever possible the practice will attempt to be flexible and personalised to meet your requirements.

To ensure you get the best NHS service available we require you to take a certain amount of responsibility for your own health. We ask that you treat all staff with respect and consideration, making every attempt to access this service within the practice procedures. To enable us to appropriately manage your conditions please ensure that you follow advice and guidance given by all members of the team.

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